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FAQ

How can I contact you?

We have several means of communication;

  1. Phone us on 020 3829 0299 between 9am and 5pm Monday to Friday. Calls will cost no more than 4 pence per minute from a BT landline, calls from mobiles and other networks may vary.
  2. Email us - click on the Contact Us link at the top of the page.
  3. Facebook us at Facebook.com/CashMyGadget
  4. You can write to us at
    Cash My Gadget
    Unit 5, 8 Walmgate Road
    Perivale
    Middlesex
    UB6 7EB

How do I get my Gadget to you?

You are welcome to send it in yourself, otherwise we can arrange a collection or send you a returns kit. For smaller and less valuable items we have a Freepost service. For large and valuable items we use the international courier Parcelforce to collect from you.

If you need advice on packaging your gadget for safe transit to us, please get in touch.

 

How do I get paid?

We offer payment by two methods

  1. Bank Transfer, directly to your bank account.
  2. PayPal Transfer, straight to your PayPal account.

 

How long will it take for me to get paid?


This is dependent on the item that you sell to us. We need to test every item we receive to ensure it is as described. This normally takes up to 24 hours from receipt of it, but can take longer for some items.

Payment by BACS Bank Transfer can take as little as an hour from the time of processing the payment, with the maximum being 5 days to clear. This depends on who you bank with. Most banks are in the instant transfer group. These include; RBS, NatWest, HSBC, Santander and Nationwide.


PayPal transfer is instant to your PayPal account, but PayPal normally levy a fee on all payments received.

 

Can I cancel my order?

Of course, just log into your account, find the order that you'd like to cancel and send us an email. We will ask you to pay for the return postage and the cost of collecting the item from you (if you've used Freepost or Parcelforce collection).

 

What if you don't agree with my Grading?


If we find your description of the goods to be inaccurate then we will notify you of this by email. If, for example, you send in an iPod described as Grade A, and it's Grade B we will inform you of why we think it's Grade B and the payment will automatically be calculated and paid at the Grade B rate showing on our website.

If your item is received in a condition more than one grade out then we will get in touch with a revised valuation and you will need to accept this before we can pay you.

If you are not happy with the revised price and want your item returned to you that's fine. We have an administration fee of 10% plus the cost of any postage charges. This covers our time testing and appraising your item.

 

Do I need to include a keyboard, mouse and power cable with my computer?


If your computer comes from the factory with a keyboard and mouse we expect it to be included. Depending on the computer you're trading in, up to £25 could be deducted for not including a keyboard, power cable or mouse.

 

What happens if my item was damaged in transit?


In the unlikely event that your item is damaged in transit by either the courier or Royal Mail, we will get in touch immediately. Please note that unless you pay for it, there is no insurance on Royal Mail's services. Parcelforce offer a default insurance cover of £50. If you'd like additional insurance then please call or email us to arrange this.

Items damaged by Parcelforce will be inspected by our staff first and then by Parcelforce's insurance auditor (if necessary). If we, or the courier deem the packaging to be insufficient then we can only pay the value of the item in it's damaged state. If the packaging is deemed sufficient then we will open an insurance claim with Parcelforce. Once this has been settled then we will be able to pass on this payment to you along with the value of your device. 

 

Why don't I just sell my old device myself?

You can of course choose to simply sell your old device yourself but you will need to ensure you have taken all your data off the device and have the risk of the purchaser challenging faults and the state of the device upon receipt.

We provide a guaranteed data wiping service and resell all devices with a warranty meaning we are responsible for any faults or issues raised by a purchaser. Therefore it's a hassle free approach!